SPA ETIQUETTE

The Gran Claustre Spa is a quiet and relaxing space. We thank guests for their contribution to the peace of our wellness center by talking quietly and turning off their mobile phones. We would like to remind you that pets are not allowed in our Spa, nor food nor drinks.

What should I wear?

We suggest that you wear the bathrobe and slippers you will find in your room.
We also recommend that you use disposable underwear we provide. Our therapists are highly trained and professional at all times, ensuring your comfort level by adequately covering the areas of the body other than that intended as the focus of the treatment.

Storing valuables

We recommend that you leave your personal valuables in the safe in your room – we cannot be responsible for lost or stolen items in the Spa.

Special Health Considerations

If you have health problems or are pregnant, please be sure to notify our staff at the time of booking your treatment. Some treatments may not be appropriate.

Choosing the most appropriate spa treatment

A full menu of spa treatments is in your room and on our website.
If you think you may need help in choosing a service, we recommend you call the spa directly or simply ask at reception where we will be glad to help. We also recommend scheduling your spa services in advance.

During treatment

Expectations and preferences are our concern. Please do not hesitate to inform your therapist if you are uncomfortable with any aspect during the treatment (pressure, music, temperature, etc.). We will immediately make the necessary adjustments for your comfort.

Late Arrival

Please arrive at least 10 minutes before your appointment. Arriving late, unfortunately, limits the time allocated for treatment, reducing its effectiveness and most importantly your pleasure and enjoyment. As a courtesy to all our clients, all treatments are performed on schedule. The service charge will always apply in full.

Cancellation of a Spa reservation

If you do need to cancel an appointment, please try to give 24 hours notice. Reservations canceled less than 12 hours before the allotted time and “no shows ” will be charged the total amount of the treatment previously reserved.

Minimum age

Guests must be 16 or over to use the sauna and steam room. Access to the pool facilities is permitted for under 16s accompanied by their parents.

Payment

We accept all major credit cards, travellers checks and cash. As a guest of the Hotel Gran Claustre, spa services, can be charged to your hotel room if you prefer.

Feedback

We welcome all feedback about the Spa and your experience therein. If your experience at our Spa has not met your expectations, we kindly ask that you make your concerns known to the manager of the spa before leaving the health club. If not available, please contact the spa or the hotel reception to raise the issue at a later date.